the reverse time delay or: the impatient receptionist

This happened to me today at work. Possibly the oddest over-the-phone encounter I’ve had yet. I’ve had somewhat similar conversations before where I’m cut off just before I finish my little scripted greeting, but this one just took me by surprise. Usually the receptionists/operators aren’t as friendly as this one sounded… but never before did it sound like there was a reverse time delay in responses. It would’ve been fine if she were psychic and knew what I was asking before asking… but that wasn’t the case.

Receptionist:   Healthcare-and-Such, this is Lindy-Lu, how can I help you?
Me:      Hello Lindy-Lu, my name is Sterling and I am with Office’s–
Receptionist:   Yes?
Me:      –Quality Team…
Receptionist:   How can I help you?
Me:      Well, I’m currently in the process of validating–
Receptionist:   Who is your doctor?
Me:      –location information for Dr. Feezleberg.
Receptionist:   I’m sorry; who is your primary doctor?
Me:      …I’m with Office. I’m trying–
Receptionist:    Oh! Okay! How can I help you?
Me:      –to validate location information.
Receptionist:   What are you looking for?
Me:      I’m trying to get information for Dr. Feezleberg’s office.
Receptionist:   Okay! Let me transfer you to–[click]

Fortunately, that wasn’t an I-just-hung-up-on-you “click” but an actual I-put-you-on-hold-to-transfer “click.” Although, sometimes, those clicks end up turning into a dial tone which is never a good thing because I’m usually not in the mood to call back right away. But this time I got through to exactly who I needed to talk to who almost seemed like an opposite of Lindy-Lu. Still friendly, but had a soft and almost too passive voice.

It’s calls and moments like this that make me stare blankly at the screen for a few moments, just to reflect on whatever just happened… wondering if it seemed strange.

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One comment on “the reverse time delay or: the impatient receptionist
  1. That’s so annoying!!! Hahah. Like when a person finishes all you sentences WRONG!

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March 2010
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